Collective Impacts
31%
lower rate of hospitalizations for Ambulatory Care Sensitive Conditions (ACSCs) for CWH™ members
*~57K
days/year of hospital beds could be reallocated related to chronic conditions
14%
fewer/less non-urgent emergency department visits for CWH™ members
*$1.3M
/year value from reduced less/non-urgent emergency department demand leading to improved staffing, fewer closures, shorter wait times, and fewer delayed/missed diagnoses
*$90M
/year value from reduced hospitalization demand related to chronic conditions
*Estimated savings if the CWH™ model was scaled to support 100,000 Ontarians.
Hub Member and Service Partner Benefits
CWHs™ have demonstrated significant impact on both community members and Service Partners.
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Improved or maintained self-perceived wellness, including social wellness and sense of community.
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Comprehensive access to diverse service offerings.
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Services accessible from their home and in community, reducing barriers to access.
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Lower rates of hospitalizations for conditions that benefit from preventative care in the community (ACSCs).
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Fewer non-urgent emergency department visits.
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Early identification and upstream care reduce acuity of care needs.
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Enhanced ability to age at home so they can remain in their own communities longer.
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Trusted relationships with care providers.
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Increased focus on health and wellness goals through active co-creation and involvement in their care plan.
"Having a person [Community Connector] available in the building daily is great for us, it's nice to have someone who can help with things I find difficult to do."
-Hub Member
CWH™ and the Primary Care Action Plan
Since its inception in 2019, the Community Wellness Hub™ model has been advancing the pillars outlined in Ontario's Primary Care Action Plan - a historic $1.8 billion investment designed to ensure that every person in Ontario is connected to a family doctor or primary care team by 2029. By combining primary care with social, wellness, and housing supports, Hubs create more connected and person-centered systems of care.
How the CWH™ model aligns with primary care transformation:
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Prioritizes primary care attachment through system navigation.
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Addresses primary care needs with wellness, social, and housing supports.
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Enhances coordination among care teams and reduces system fragmentation.
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Supports provider capacity and efficiency through collaboration and resource sharing.